Influencing Others – Managing Expectations



The ability to effectively influence others to the end of managing expectations and outcomes, and finding collaborative ways for a project to move forward can mean the difference between project failure and success. Influencing others and managing expectations requires in-depth understanding of our own goals and objectives together with the ability to recognize the needs and objectives of others with the goal of finding ways to collaboratively get the needs of all parties met.

This course teaches participants how to approach handling difficult people and managing difficult situations through emotional intelligence, reframing the situation and related expectations, and engaging others with the goal of achieving a win/win interests based outcome. During the course participants also have the opportunity to discuss specific situations they face regularly so as to develop confidence in their ability to handle difficult situations and people. Role-play exercises and case-studies help participants to gain first-hand experience and confidence while building the skills necessary for influencing others, handling conflict, and working with difficult people.


Any IT professional who wants to be able to effectively influence others while maintaining effective interpersonal relationships.