Terms and Conditions

Last updated: October 4th, 2021

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.acratraining.com website operated by ACRA Training & Consulting Inc. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

GUARANTEE OF QUALITY

Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice – and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course start date, the customer will have the option of retaking the course at no charge; applying prepaid tuition fees against another course attendance; or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course.

TERMS FOR PUBLIC COURSES

COURSE TUITION

The course tuition must be paid in full prior to the start date of the course. The course tuition includes instruction; course materials; and the use of software, computers, other technical hardware as appropriate to the course.

TERMS FOR ON-SITE COURSES

The course tuition fee for On-Site Courses is due and payable upon invoice receipt. If a customer needs to cancel or reschedule any event less than 16 days before the scheduled start of the event, the customer will be subject to a cancellation fee in the amount of 50% of the event fee. However, if the event is rescheduled to execute within ninety (90) days of the cancellation date, then a cancellation fee in the amount of 25% of the event fee will apply. ACRA Training will not impose any penalty if the customer notifies ACRA Training of the need to cancel or reschedule an event 16 days prior to the scheduled start date of the event. Any event cancelled or rescheduled that is non-standard in length, content, delivery method, etc., based on customer requirements and request, and the customer cancels the course, the customer will pay for all incurred customization fees, or performance costs associated with the event.

COURSE POSTPONEMENTS

At times, we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages even if we were advised of them.

COPYRIGHT/INTELLECTUAL PROPERTY

All copyrights, patents, designs, and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of ACRA Training. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or

by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission of ACRA Training.

GENERAL

These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between ACRA Training and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrolment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of ACRA Training. ACRA Training ’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by Ontario law, without regard to any conflicts of law. All invoices are subject to applicable taxes.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 90 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at [email protected] or 416-927-7170