Rescheduling and Cancellation Policy for Open-Enrollment Classes
We understand individual circumstances may arise for participants, and as a company, we do our best to accommodate. Listed below are our cancellation policies and notice periods for all our public enrollment, virtual and in-person courses. If participants have any questions regarding our policies, please contact us via e_mail at info@acratraining.com or 416-927-7170.
Virtual Training
Participants who cancel less than 10 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 10 business days, their tuition will not be refundable, and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 10 business days before class starts.
In-Person Training:
Participants who cancel less than 21 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 21 business days, their tuition will not be refundable, and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 11 business days before class starts.
Please note:
- All training (virtual or in person) must be rebooked for a new class date starting no later than one year of the date of the originally scheduled class.
- If you do not rebook your class within one year of the originally scheduled class, your credit will be forfeited.