This course teaches the difference between managing requirements and managing expectations. Participants learn essential skills and strategies necessary for managing expectations in today’s fast-paced, demanding IT environment. Practical skills, within a best practices framework, are taught through a series of interactive lectures and application exercises designed to give all course participants practical experience in the skills essential to managing expectations.
Topics covered include how to manage expectations from an assertive and proactive perspective versus passive perspective delivering unexpected and/or unpleasant news, and using communication skills to effectively manage conflict.
Any IT professional who wants to be effective in managing the expectations of others.