Description

Effective communication skills are essential for success. Participants in this course learn essential communication skills and strategies necessary for managing business relationships in today’s fast-paced, demanding IT environment. Practical skills, within a communication skills best practices framework, are taught through a series of lectures, hands-on workshops, and case-studies designed to give all course participants practical experience in the communication skills essential to building and maintaining business relationships.

Participants learn about their own preferred communication style and how to adapt their preferred communication style to be more effective when communicating with others in both one-to-one and group settings.

Topics covered include how to communicate technical information to a non-technical audience, principles of influencing using communication, assertive versus passive communication, delivering unexpected and/or unpleasant news, and using communication skills to effectively manage expectations, and manage conflict.
Audience
Any IT professional who wants effective communication skills that will build and maintain business relationships with both IT and non-IT colleagues.